Nalaa Nature’s Hub
Last updated August, 2025
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Perishable goods (such as food, flowers, newspapers, or magazines)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
- Books with obvious signs of use
- Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
- Any item not in its original condition, damaged, or missing parts not due to our error
- Any item returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we will send you an email notification.
We will also inform you whether your refund is approved or rejected.
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If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account.
- Contact your credit card company (refund posting may take time).
- Contact your bank (there is often processing time).
If you have done all of this and still have not received your refund, please contact us at nalaanatureshub@gmail.com.
Sale Items
Only regular priced items may be refunded.
Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, email us at nalaanatureshub@gmail.com and send your item to:
📦 Return Address: 916, Dindigul - Palani Rd, Oddanchatram, Tamil Nadu 624619
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
- Once the returned item is received, a gift certificate will be sent to you.
- If the item was not marked as a gift (or shipped to the gift giver first), the refund will go to the gift giver.
Shipping Returns
To return your product, mail it to:
📦 Return Address: 916, Dindigul - Palani Rd, Oddanchatram, Tamil Nadu 624619
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
- Depending on your location, delivery time for exchanged items may vary.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions related to refunds and returns, contact us at:
📧 Email: nalaanatureshub@gmail.com
📞 Phone: 7373005559, 7272097970
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